Under the Hood with Genevieve Gracia

Under the Hood with Genevieve Gracia

Brokers are backed by a local team that understands the market and passion behind every collector vehicle.

Let's take a look under the hood and spotlight the people behind Hagerty Canada who support our broker partners every day from coast to coast. From underwriting and claims to sales and service, these are the experts who live and work in Canada, bringing local knowledge, practical insight, and a true partnership mindset to every broker interaction.

This month, we're connecting with Genevieve Gracia, Territory Manager, who shares what a reliable broker partnership looks like and how the Canadian field team works to shape Hagerty's product around the needs of collector car enthusiasts.

Meet Genevieve

• Role: Territory Manager
• Department: Canada Field Team
• Location: Montreal, Quebec
• Years with Hagerty: 5
• Favourite Car: 1972 Buick Riviera

Under the Hood

Genevieve's favourite car is the 1972 Buick Riviera, a car she saw in the 2006 movie Crank and instantly fell in love with. That kind of spark, where a single moment turns into a lasting connection, is exactly what draws collector clients to the cars they love. For brokers, it's a reminder that these vehicles are about passion and personal history, which is where conversations about true value begin.

Building Strong Broker Partnerships

For Genevieve, a great partnership is when Hagerty shows up as a reliable partner serving brokers' interests, and in return those same brokers bring the core business that satisfies Hagerty's market appetite. That two-way reliability keeps both sides invested and creates a foundation for long-term, mutually beneficial growth.

A Common Misconception

A common misconception is that Quebec operates the same way as the rest of Canada. In Quebec, Hagerty partners exclusively with Orbit Insurance Services as an MGA for sales, service, quoting, and underwriting. That structure lets Hagerty pour its energy into what it does best in the province: building brand awareness through car club sponsorship, grassroots events, and more to generate leads, and strengthening underwriting through training alongside its corporate underwriting team. It's all part of how Hagerty keeps the collector car community thriving in Quebec.

Supporting Canadian Clients

Genevieve notes that the Canadian field team is out and about engaging with collector car enthusiasts through grassroots initiatives, automotive shows, and car club events. By listening directly to enthusiasts' needs, the team continually works to improve Hagerty's insurance offering to suit their unique requirements. In Quebec specifically, she helps brokers navigate the province's coverage nuances - including how Guaranteed Value applies through the Guaranteed Value Plus endorsement. That hands-on, local approach gives brokers a partner genuinely connected to the community they serve.

What Genevieve Wants Brokers to Remember

Hagerty is more than an insurance company; it is a lifestyle brand with far-reaching influence that shapes how the collector car hobby is supported throughout Canada and beyond. For brokers, that means partnering with an organization invested in the wider hobby, not just individual policies. That kind of authenticity creates a stronger and stickier environment for clients to stay with Hagerty.

The Takeaway for Brokers

When brokers and Hagerty show up reliably for one another, everyone benefits - brokers, the team, and the clients they protect.

By working with a partner deeply rooted in the collector car community, brokers gain more than coverage. They gain local expertise, a genuine connection to the hobby, and a relationship built on shared accountability and long-term value rather than one-time transactions.